Frequently Asked Questions

Hello,
1) The product is from China.
2) Products are shipped worldwide, including Nigeria, with an order processing time of 48 hours and a 6-13 Business days to arrive in Nigeria.
3) The color of the light source is determined by the light bulb. Ther...

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Follow the steps below to place an order.
1. Add to Cart
To add an item to your cart, select Add to Cart on the product page.
2. Review Shopping Cart
After you finish shopping, review all items in your shopping cart to verify the correct size...

To add items from our site to your shopping cart for purchase or modify items in your shopping cart, follow steps below:
1. When you find an item you would like to purchase, click the  on the item’s product detail page.

2. You may view ...

To check your order status, follow steps below:
1. Sign into your account by clicking the “Sign In” link in the top right corner of any page.
2. You will then be able to view all your orders and their current status on My Account - My Or...

The following terms indicate the status of an order:

Pending: The customer's order is currently incomplete, awaiting payment. Once we've received the payment, we will confirm it within 24 hours and begin processing the order.

Processing: ...

You cannot change your order after submitting it.

You can place a different order if you cancel the original one.
Most of our products can be canceled up until they are shipped, but hand-painted oil-paintings can only be canceled within 24 hours a...

The majority of our products can be canceled up until they are shipped for a full refund. Once an order has been shipped, it can no longer be canceled. Hand-painted oil-paintings can only be canceled within 24 hours after payment.

If your order stat...

Ladyyard.com partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer two shipping methods:

Expedited Shipping: 3-5 business days
Standard Shipping: 6-8 business days

Ladyyard.co...

LadyYard.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We use the services of major, trusted international carriers to ensure your package arrives to your dest...

Our Free Shipping Service covers most countries in North America, Europe and Asia. Please check the chart below to see which countries enjoy our Free Shipping Service:
 
 
 
Other countries need to share a part of shipping fees wit...

From years of export experiences, we can confirm that most of shipments from LadyYard.com will not have any issue whatsoever with customs clearance. We will declare the value as low as possible to save or avoid the customs fees for customers. But in ...

Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, it will delay shipment of the order.

The estimated delivery date is based on several factors, including the destination address, the shipping method, and how quickly we can assemble and prepare the items for shipment. Customers can calculate delivery estimates by adding the order proces...

Method 1:
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number. Just click on the link and it will take you toDHL, UPS, FedEx or other website, depending on which carrier we us...

Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and companies are required to include a “CNPJ” number.

Therefore, if you want us ...

Our freight carriers are selected through stringent guidelines for service and quality. But in the rare occasion that an item was lost or damaged during shipping, please notify us immediately and provide us photographs clearly showing the problem wit...

We work hard to ensure that every product we send you arrives with all necessary parts to fully assemble your product.

Should a part be missing, review your assembly instructions to locate the exact missing part name and contact our Customer Service...

If you believe you have received the wrong product please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact us immediately. The wrong product must be returned in origi...

Ladyyard.com is your best choice to buy Home Improvement and Decor products online. We stand behind our products and guarantee your satisfaction with every order. If, for any reason, your shipment is not satisfactory, we will gladly replace it or acc...

To return an item, we recommend using your local postal service that provides tracking information as well as a signature that the package was confirmed delivered. Other carriers, such as DHL, UPS or FedEx usually charge much more for international s...

In most cases, we will issue a refund within 48 hours after your returned package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

Credit/Debit Card
For credit card payment refund, please...

We accept the following methods of payment:

-- (PayPal)
 


 
-- (Credit Card)

 
-- (Western Union)

 
-- (Wire Transfer)

If you don't have a PayPal account, don't worry, paying with debit or credit cards as a PayPal guest is also easy and safe.

First follow the steps how to pay with PayPal, Click here to learn about it. After you are directed to PayPal, on ...

Whether you have a PayPal account or not, you can easily pay with PayPal. We offer two different ways to pay using PayPal, which are as follows:

Method I
On your Shopping Cart page, click  after reviewing your items. You will the...

Using Western Union/Money Gram

Western Union is a convenient way to send money around the world through their local offices, banks that support Western Union, and online.

1. On your Shopping Cart page, click  after reviewing your items....

Customers can redeem a coupon in the Shopping Cart page before Checkout.

In the Shopping Cart page, under the item details in your cart, you can find the place where to input the coupon code.



After entering the coupon code, click the ...

The default currency display on Ladyyard.com is US dollars, but you can easily set it to any of the following currencies:
- Australian Dollar (AU$)
- GB Pound (£)
- Canadian Dollar (CA$)
- Euro (€)
- Hong Kong Dollar (HK$)
- Switzerla...

As an international internet retailer, Ladyyard.com does its best to accommodate a wide range of global currencies. We update our exchange rates once a day based on the global currency markets. If you would like to know how to see prices in your own ...

A LadyYard account makes shopping at our site much easier, allowing you to:

1. Check the status of your current order and keep track of the previous orders.
2. Contact Customer Service with questions you have.
3. Store your shipping and billing...

1.    Hold your mouse over "SIGN IN" at the top right of any page to see a Login section.
2.    Click on the Forgot Your Password link below the Login button.
3.    Enter the email addr...

To update your shipping or billing address:
1. Sign into your account and click “Address Book”.

 


2. Edit your billing address or add/edit a shipping address.
 

To update your shipping or billing address:
1. Sign into your account and click “Account Information”.


2. Enter your desired new email address, then click “Save”.

Wish List allows you to easily save products that you are interested in so that you can easily find them when you come back to shop at a later time. Click the  icon on a product or listing page then visit My Account > My Wishlist&nb...

Subscribe to Newsletters

To receive email announcements of our special offers and sales, please follow these steps:
1.    Login to your account and on My Account Page, you will find the “Newsletter Subscriptions” tab....

Thank you for accessing the website ("Site") of LadyYard.com (all references to “us” and “our" refer to LadyYard.com). We respect your privacy and want you to know about the policies we have in place to protect your personal informa...

Welcome to the website of LadyYard.com. LadyYard.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any LadyYard.com service (e.g., Custo...

Your Satisfaction is our Number One Goal.

At Ladyyard.com we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion tha...

Light Bulb Lingo:

Watts: A watt is a unit of power. One watt is equal to 1/746th horsepower. Most incandescent bulbs range from 15 to 150 watts. They can be used with dimmer switches.
SAFETY NOTE: Never exceed the maximum wattage recommend...

General lighting:

General lighting provides overall illumination. Without general lighting fixtures such as ceiling-mounted light fixtures and lamps, your home would be too dim to see properly in most areas. CFL, incandescent and halogen bulbs are ...

What kind of chandelier should I get?

The chandelier you choose should match the decor and style of the room you want to put it in. For a casual room, try fun pendant lights or simple chandeliers without lots of tiers, crystals or bulbs. Chandelier...

1. Remove the dust

Use a feather duster to quickly remove surface dust before you begin. Since you will be cleaning the light fixture, don't worry about being too thorough.

2. Prep the area

Preparing the area where you will be cleaning will save...

When you're furnishing a home, light is everything. The light level in a room dictates what you can and can't do, and it has a huge effect on how you feel. You can't read very easily by a single candle, for example, and a romantic dinner for two isn'...

LadyYard.com warrants its Products will be free from defects in material and workmanship for 5 (five) year from the original date of purchase by the Original Purchaser.
 
If any of the warranted Products are found by LadyYard.com to be defective...

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Starting Drop Shipping and Wholesaling on LadyYard.com.

Dropshipping is a business system whereby

You sell products on your website or shop.
Once a sale is made you order from us.
We send the product to your customer directly.
Already a dropshipp...

Are you Wholesalers, Dealers or Suppliers at you Local Place?
Keep long term cooperation with LadyYard Limited, get the best price for your bulk order.

We will combine your requirement to provide you the competitive advantage products.

Lady Yard 提供...